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Troubleshooting Knowledgebase
 

 

On this page, you'll find the issues customers raise most often when they call us or dealers for technical help. As you can see, most issues can be rectified easily. If your question isn't listed below, a more comprehensive troubleshooting guide is included in each product's manual which can be downloaded here.

 

ST200/200C/230C Clubman Classic Tachometer ST200/200C/230C Clubman Classic Tachometer
ST400 Professional Tachometer ST400 Professional Tachometer
ST700 Dash Display System ST700 Dash Display System
ST8100 Display System ST8100 Display System
ST8380 Digital Video Recorder ST8380 Digital Video Recorder
Sensor Installation & Operation
ST8600 Steering Wheel System ST8600 Steering Wheel System

 


 

ST200/200C/230C Clubman Classic Tachometer
Issue / Question Possible Solution
Tell tale not working. Check switch wiring and ground connection.
Tachometer shows a constant RPM. Check the switch is not shorting out.
Reading is erratic

Check the following:

That the pickup connection is OK.

Check for possible Points bounce, float or poor ignition grounding.

Check Tachometer ground is the same as ignition system.

A more comprehensive troubleshooting guide is included in the product manual which can downloaded here.

 

 


 

 

ST400 Professional Tachometer

Issue / Question Possible Solution
Tachometer reading
erratic, needle jumps high or low.
Coil requires RFI suppression capacitor - fit RFI suppression capacitor
Tachometer powers up OK but resets constantly when the engine is running.

Intermittent supply wiring to tacho. Check the 9w Pins & sockets for dirt -check sockets for damage or if opened out.

Coil requires RFI suppression capacitor - fit RFI suppression capacitor.

Battery failing under vibration or load - replace battery with known good unit.

Tacho resets on power up, then the needle continuously points away from the STACK logo.

Internal memory failure - return to STACK.

RUN light doesn’t come ON. Memory FULL - download data to PC or Reset tacho memory
Extra Laps recorded. Lap times too short. More than one transmitter around the circuit - remove all but one transmitter from the circuit.
A more comprehensive troubleshooting guide is included in the product manual which can downloaded here.

 

 


 

 

ST700 Display System

Issue / Question Possible Solution
Displayed speed value too high or too low by a constant percentage
amount.

System configured with wrong number of targets per wheel revolution:

Reconfigure the system with correct values.

System configured with the wrong wheel circumference

Reconfigure the system with correct values.

Typical wheel circumference is 1800mm (70 inches) for a car or
900mm (35 inches) for a kart

Display works OK until engine starts then Display freezes or resets
continuously. Display recovers once the engine stops.

Interference from ignition system and HT leads:

Fit suppressed (Silicon) HT Leads. Fit a suppression capacitor (2.2uF) between
the coil (battery connection) and chassis.

Check the capacitor on the distributor points system - fit a new capacitor if necessary.

Use "Helical" suppressed leads in extreme cases.

ST700 Dash Display System wiring is too close to the HT leads and/
or injector leads, or the HT leads are tied to isolated metal work to
which the system wiring is also tied.

Run wiring away from HT leads and injector leads

Recommended minimum spacing is 75mm (3.0 inches)

Needle dances up and down, lap times appear and speed is shown
when the vehicle is stationary.
The ST700 Dash Display System is in Demonstration Mode. Set the correct number of cylinders, by following the instructions on page 53 of the manual, to turn off Demonstration Mode.
How can I restore the ST700 Dash Display System to its factory settings?

You can restore the ST700 Dash Display System to its factory settings
by pressing the Driver button and the Rotary control together, and then switching on the ignition. This also clears the lap and split timings, and resets all the peak readings.

After you restore the factory settings, the Demonstration Mode will be activated. To turn off the Demonstration Mode, set the correct number of cylinders as instructed on page 53 of the manual.

A more comprehensive troubleshooting guide is included in the product manual which can downloaded here.

 

 


 

 

ST8100 Display System
Issue / Question Possible Solution
Displays pressure
values too low and
temperature values
too high.
The system does not give accurate readings when voltage is below 9.0V. Recharge battery
Sensor reading
incorrect when another gauge connected to sensor.

It is not permissible to connect a second gauge -

Disconnect other gauge

Displayed RPM value too high or too low by a constant percentage amount.

System configured with wrong number
of engine cylinders - reconfigure system
to correct number of cylinders.

Ignition system pulses per revolution not same as number of cylinders - Reconfigure system
to correct number of pulses per revolution.

Note: Ignition systems may either: a) produce "waste" sparks giving double the number of cylinders per revolution b) use multiple coils where each additional coil gives proportionately fewer pulses per revolution.

No alarms for
water, oil or fuel
(temperatures and
pressures) being
displayed

Ensure alarms are switched on. Reset the RPM gate to a lower value - alarms only operate when the engine is running at the RPM gate value or above it.

A more comprehensive troubleshooting guide is included in the product manual which can downloaded here.

 

 


 

 

ST8380 Digital Video Recorder

Issue / Question Possible Solution
DVR will not
operate with a
new Flash Disk.
The new FlashDisk has an incorrect file
system - Set the FlashDisk to the FAT32 file system.
Video Playback is “jerky” and the picture is incomplete or has extra lines. Incorrect video standard selected. Check that the DVR is configured for video of the same standard as the video source (NTSC or PAL).
Communications is lost between the PC and the DVR.

The “Re-Scan” button was clicked on the Program Setup tab. Click the “Read Config” button. If that doesn’t work, Exit the Configuration Utility and restart it.

Other PC applications run slowly when no DVR is connected. The Configuration Utility is constantly trying to establish communications with the DVR. Uncheck the “Poll for Changes” item in the Options menu. The communication status is shown below the program title. Remember to recheck the “Poll…” item when you connect the DVR.
A more comprehensive troubleshooting guide is included in the product manual which can downloaded here.

 

 


 

 

Sensor Installation & Operation

Issue / Question Possible Solution
Water or Oil Temperature sensor shows a fixed value of 999 or 99 psi

Sensor failure - Disconnect Sensor if systems shows shows “0” replace sensor.

Faulty connectors - Check continuity of
leads for short.

Water or Oil Temperature sensor shows a fixed value of 0° C or 0° when engine temp is above 12° C or 55°

Sensor failure - Disconnect and short connectors together. If reading changes replace sensor.

Faulty connectors - Check continuity of
leads for open circuit.

A more comprehensive troubleshooting guide is included in the product manual which can downloaded here.

 

 


 

 

ST8600 Steering Wheel System

Issue / Question Possible Solution
Steering wheel switch(es) do(es) not work

Switch(es) faulty - contact a Stack service agent, no user serviceable parts.

Manual Lap Time Switch: does not set or display popup lap times when no automatic receiver in use

Manual Lap Time Switch faulty - replace switch. Disconnect the switch and short its leads together. If a lap pops up, replace the switch. Otherwise check wiring.

Faulty switch wiring - check switch wiring for correct continuity Pin T to pin 1 of the LAP connector greater than 1.0 Ohm and Pin T to Pin H (earth) greater than 1M Ohms

No RPM speed reading Incorrect wiring - check the connection of the engine speed wire to the ignition system (or ST697 sensor if used) See instructions supplied in this manual. If connected directly to the coil, check that it is to the switched lowtension side (usually the negative side).
Displayed RPM value too high or too low by a constant percentage amount.

System configured with wrong number
of engine cylinders - reconfigure system
to correct number of cylinders.

Ignition system pulses per revolution not same as number of cylinders - Reconfigure system
to correct number of pulses per revolution.

Note: Ignition systems may either: a) produce "waste" sparks giving double the number of cylinders per revolution b) use multiple coils where each additional coil gives proportionately fewer pulses per revolution.

No speed reading
Speed reading
erratic, value
jumps high or low

Faulty sensor and/or wiring - check sensor indicator for correct operation.

Incorrect sensor gap (too far or too close) - check that the gap is approximately 1mm.

Sensor and targets moving apart - fabricate a more rigid sensor bracket.

Note: Rotate the wheel by hand and check that the sensor indicator lights up as each target passes the sensor

A more comprehensive troubleshooting guide is included in the product manual which can downloaded here.

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