If you haven't been able to find the answers from our support pages then we can offer more help here in our FAQ section. If you are having trouble finding a solution then please contact your dealer who will be happy to assist you.
Our support home page explains our policy on equipment returns for servicing and repairs. You should be able to find the information you need here. You should then contact your dealer and discuss the fault with them. It may be something straightforward that they can help you with over the phone. However, if the goods require servicing or repair, your dealer will be able to advise on returning them to the factory. When returning any goods of value, you should always ensure that they are adequately packaged and insured for the journey.